1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2. Please note that some products are not eligible for a return if the product is “No longer needed”.
3. If the return window of your product has expired, we refer you to the brand warranty center (if applicable). For more information on where to claim warranty please go to our Brand Contact List. You will always find the relevant terms on the product page (Return Policy tab).